Passwords: Please make sure you type in the letters and numbers correctly. All letters in your password are in lowercase, so don't get mixed up with the letter 'o' and the number zero '0'. Another common mistake is to mix up the letter q (Que) with the letter g (Gee) or the number 1 with the letter L. Please carefully check your password if you have these letters. If you are still having problems, p lease contact your employer.

Can't Log In: Sometimes people cannot log in because their time and date has expired. Please check this on your original SMS notification, if the time and date has expired you must contact your employer.

Time-out while completing: If you are part way through and your time deadline runs out (usually 5pm on your completion day), you must contact your employer to advise them. They will follow through and let you know what happens next.

Haven't started and time has run out: If you haven't started your induction or mandatory update prior to the time and date sent to you in your SMS, you must contact your employer and notify them. They will follow through and let you know what happens next.